Our approach to recovery

Reedsfield Support are focused on our belief in social inclusion and recovery.

We believe that mental health is everyone’s business and that we are all dependent on each other to a greater or lesser degree for our mental wellbeing. We believe that recovery is a journey and is different for each person.

While there is no single definition of recovery, the achievement of the best possible quality of life for everyone lies at the heart of this journey.

Our approach to recovery makes sure we are focused on individuals’ recoveries in everything we do as an organisation.

The people we support are central to everything we do. We believe that each person is unique and should have the opportunity to take control over their life, and to develop new meanings and purposes. We concentrate on the person and their individual needs, choices, and aspirations, rather than on diagnostic categories or labels.

Giving people a positive experience

At Reedsfield Support we pride ourselves on making every contact with our organisation a positive experience.

We regularly review how we’re doing with people using our services, our staff and our commissioners and are always looking for ways we can improve.

All the properties we’re responsible for are in good condition and meet or exceed the “Decent Homes Guidance” which is the accepted standard for the provision of good quality housing. All our properties have a gas safety certificate.

We’re committed to keeping the housing we manage in the best possible state of repair so we regularly inspect our properties and consult with residents to develop a planned programme of regular maintenance.

All our accommodation is provided in single rooms, complying with the Eliminating Mixed Sex Accommodation definitions set out by the Department of Health.

Equality:

One of Reedsfield Support’s core values is a commitment to social inclusion. Social inclusion involves a coordinated response to a complex system of problems which exclude groups from full participation in society. Social inclusion is therefore fundamentally linked to the concept of equality of opportunity.

In the provision of mental health services, we:

• Acknowledge that the experience of stigma and discrimination has a direct link to people’s mental health and their experience of mental health services.
  
• Recognise the benefits of diversity in our workforce and in society as a whole and are committed to promoting diversity both amongst employees and the people who use our services.
• Acknowledge that in society groups and individuals can be unfairly discriminated against.
• Are committed to anti-discriminatory practice and take positive steps to help redress the effects of historic unfair discrimination and disadvantage.
• Seek to ensure that equality of opportunity is an integral feature of all our activities.
• We’ve a duty to ensure we’re positively applying the law in relation to equality and our own policy framework. However, as an organisation our ambition is one of excellence not simply compliance.
• We’re committed to promoting equality and diversity in all aspects of our work and to embedding equality and diversity in practice.
  

Feedback & Involvement

To place the young people’s needs at the heart of Reedsfield Care and to encourage the young person’s feedback and involvement in the decision-making processes in order to promote independence.